One Vendor for Voice + IT
SIPPER manages your Cloud PBX, SIP Trunk, firewall, switches, WiFi, and server under one contract. No finger-pointing between providers when something breaks.
Overview
Why IT Outsource with SIPPER
Most IT outsource providers handle only networks or only helpdesk. SIPPER covers voice, network, security, and IT from a single team — because your Cloud PBX, firewall, and WiFi all need to work together.
24/7 Hotline Support
Hotline 02-666-9494 available 24 hours. Remote troubleshooting for most issues within 30 minutes. On-site dispatch within 4 hours for critical problems in Bangkok.
Proactive Monitoring
We monitor your network, firewall, and VoIP system 24/7. Most issues are detected and resolved before your users notice. Monthly reports show uptime, incidents, and recommendations.
Services
What's Included
Network & Infrastructure
Switch, WiFi, router, and cabling monitoring. VLAN management, firmware updates, and PoE troubleshooting.
Firewall & Security
Firmware updates, policy changes, threat response, and monthly security reports. FortiGate, Sophos, or Cisco — we manage all brands.
VoIP & PBX Support
Cloud PBX configuration changes, extension management, call flow updates, SIP Trunk monitoring, and phone provisioning.
Helpdesk & User Support
Email, phone, and remote desktop support for your team. Password resets, printer issues, software installation, and general IT troubleshooting.
Server & Backup
Server monitoring, OS patching, RAID health checks, and automated backup verification. Synology NAS and Windows/Linux server management.
On-site Service
Scheduled on-site visits (weekly/monthly) plus emergency dispatch within 4 hours in Bangkok. Hardware replacement, cabling, and physical troubleshooting.
Who It's For
IT Outsource for Every Organization Size
SMB (20–100 users)
Starting from 3,500 THB/month. Replace the cost of one IT employee with a full team that covers network, VoIP, security, and helpdesk.
Mid-size (100–500 users)
Dedicated account manager, SLA with response time guarantees, monthly review meetings, and capacity planning. Integrate with your existing IT team.
Multi-branch
Centralized management for all branches. Standardized network, firewall, and VoIP configuration pushed from one point. Per-branch pricing available.
FAQ
IT Outsource FAQ
How much does IT Outsource cost?
Starting from 3,500 THB/month for SMB (20-50 users). Pricing depends on number of users, devices, branches, and SLA level. SIPPER provides a detailed quote after assessing your environment.
Is it cheaper than hiring an IT employee?
For SMB with 20-200 users, IT Outsource typically costs 3,500-15,000 THB/month — compared to 25,000-50,000 THB/month for one IT employee (who may only be skilled in some areas). With outsource you get a team of specialists across networking, security, VoIP, and server.
What's the response time?
Remote support: within 30 minutes for critical issues, 4 hours for standard. On-site dispatch: within 4 hours in Bangkok for critical, next business day for standard. SLA details are customized per contract.
Can you manage our existing VoIP system too?
Yes. As a VoIP provider, SIPPER manages Cloud PBX (Yeastar, 3CX), SIP Trunk, and IP phones alongside your network and security — one team that understands the entire stack.
Request Quote
Let us manage your IT so you can focus on your business
Tell us about your organization — users, branches, current IT setup — and we will propose an IT Outsource plan with transparent monthly pricing.