50–500 Room Properties
SIPPER solutions scale from boutique hotels to resort chains. The same platform design works across properties — centralized management reduces per-property IT overhead.
Hotel IT Overview
Everything a hotel needs from one provider
Hotels require a unique combination of guest-facing and back-office technology. SIPPER designs, supplies, and manages all of it — Voice, WiFi, Intercom, Access Control, and CCTV — with a single contract and single support channel.
Single Vendor Advantage
One provider for Voice, Network, Security, and Intercom. Faster troubleshooting because one team sees the full picture — no finger-pointing between vendors.
PDPA-Compliant Infrastructure
Guest data stays in-country. SIPPER's infrastructure — including call recordings and WiFi session logs — is hosted on Thai infrastructure, helping hotels meet PDPA requirements.
Voice & PBX
IP PBX with PMS integration
Yeastar P-Series IP PBX connects directly to your Property Management System (PMS) via FIAS/HAPI protocol — enabling room-to-room calls, automated wake-up calls, minibar posting, and front desk operator features without a third-party middleware.
PMS Integration (FIAS/HAPI)
Yeastar P-Series integrates with Opera, Protel, Cloudbeds, and other PMS systems. Room check-in/out controls extensions automatically. Wake-up calls, call charges, and minibar entries post directly to the PMS.
Room Phones & Staff Handsets
Yealink hotel phones (T19P-E2, T21P-E2) for guest rooms. DECT handsets for housekeeping and maintenance staff. Front desk with multi-line operator phones (T48U, T54W).
SIP Trunk + Direct Dial Numbers
SIPPER SIP Trunk connects the PBX to the PSTN. Direct-dial room numbers (DDI) let guests receive calls without going through reception. Calling charges reported per room.
Network & WiFi
Room WiFi, captive portal, and IPTV-ready network
Guests expect fast, reliable WiFi in every room and common area. SIPPER designs an IPTV-ready network with VLANs separating guest, staff, and management traffic — with a branded captive portal for check-in authentication.
WiFi 6 Coverage (UniFi)
UniFi U6 In-Wall and U6-Pro access points provide per-room WiFi coverage with automatic band steering and roaming. Central management via UniFi Network Controller with per-SSID bandwidth limits.
Captive Portal & Guest Authentication
Branded captive portal with PMS integration — guests authenticate using their room number and last name. Session time and bandwidth controlled per room category. PDPA-compliant session logging.
IPTV-Ready Network Design
Structured cabling and VLAN design supports IPTV delivery alongside data and voice traffic. Separate multicast VLAN for IPTV with IGMP snooping configured on PoE switches.
Security & Access Control
Door intercom, access control, and CCTV
Akuvox IP video door phones and access control integrate directly with the Yeastar PBX — guests can see and speak to the front desk from the room, and staff can grant access remotely. CCTV systems cover public areas and entry points.
Akuvox IP Video Door Phone
Akuvox R20A and E12W video intercom panels at building entrance and floor lobbies. SIP integration with the Yeastar PBX lets front desk answer door calls from any phone. Remote door release with access log.
FortiGate Security Gateway
FortiGate firewall protects hotel's network perimeter. Separate security zones for guest WiFi, back-office, POS, and PMS systems. IPS, web filtering, and application control included.
CCTV for Lobby & Common Areas
IP camera coverage for lobby, corridors, parking, and pool areas. NVR-based recording with 30-day retention. Remote viewing via mobile app for property manager and security staff.
FAQ
Common questions about hotel IT solutions
Which PMS systems does the Yeastar PBX integrate with?
Yeastar P-Series integrates with Opera (Oracle), Protel, Cloudbeds, Fidelio, and any PMS that supports FIAS or HAPI protocol. SIPPER verifies compatibility before deployment. If your PMS is not listed, ask us — most modern hotel systems support FIAS.
Can the WiFi system handle peak occupancy (100% rooms connected)?
Yes. SIPPER designs WiFi capacity for full occupancy plus 20% headroom. Each access point handles 30–60 concurrent devices. Bandwidth management prevents individual guests from consuming excessive bandwidth.
Do you handle structured cabling for new hotel builds?
Yes. SIPPER manages the full installation — structured cabling design, conduit, patch panel installation, and cable testing. For renovation projects, we work within existing cabling where possible and replace only what's needed.
Can you manage multiple hotel properties centrally?
Yes. UniFi Network Controller and Yeastar multi-site features allow centralized management of multiple properties from a single dashboard. Firewall policies, WiFi profiles, and PBX configurations can be standardized and deployed across all sites.
What is the typical project timeline for a 100-room hotel?
A typical 100-room hotel deployment takes 4–8 weeks: 1 week site survey and design, 1–2 weeks procurement, 2–4 weeks installation and cabling, 1 week testing and handover. Timeline depends on existing infrastructure and building access.
Request Quote
Get a hotel IT assessment.
Tell us about your property — number of rooms, current infrastructure, and PMS system — and SIPPER will propose a complete IT solution with a detailed quote.