Solutions
Built-in call center module with queue management, wallboard, SLA tracking, CRM integration, and omnichannel messaging (WhatsApp, SMS, Facebook) — no separate software required. Powered by SIPPER's Pure VoIP Network in Thailand with SIP Trunk bundled. Deployed by a YSCE-certified partner holding all 9 Yeastar certification tracks.
Overview
A built-in contact center module inside the P-Series PBX firmware. No separate software to purchase or maintain — queue management, agent monitoring, omnichannel messaging (WhatsApp, SMS, Facebook, Live Chat), Voice AI transcription for QA, and real-time analytics are included in the same platform that handles your office telephony. SIPPER deploys it on our Pure VoIP Network in Thailand with SIP Trunk bundled.
One platform for office telephony, contact center, omnichannel messaging, and Voice AI. Queue Panel, Wallboard, CRM screen pop, call transcription, and SLA monitoring — all from a single admin interface. Fewer vendors, fewer licenses, lower TCO.
Real-time and historical reporting on call volume, agent performance, queue metrics, and SLA compliance. Voice AI adds call transcription and auto-summary for QA review — supervisors read transcripts instead of listening to full recordings. WebSocket audio streaming (wss://) for external speech analytics.
Contact Center runs on SIPPER's Pure VoIP Network — dedicated voice-only infrastructure in Thailand with direct NT and True carrier interconnection. Call recordings and CDR stay in-country for PDPA compliance. SIP Trunk bundled for end-to-end call quality.
Key Features
Real-time visibility into agent status, call queues, and wait times. Supervisors can monitor (silent listen), barge in, whisper coaching, or redirect calls from a single drag-and-drop interface. Agent pause, wrap-up time, and disposition codes for post-call workflows.
Live KPI dashboard on large screens — call volume, answer rate, average wait time, agent availability, longest waiting call, and SLA compliance in real time. Set thresholds and receive alerts when service levels drop. 8 built-in report templates for historical analysis.
Unified inbox for WhatsApp Business, SMS (Twilio/Telnyx/Bandwidth), Facebook Messenger, and website Live Chat. Route messages to contact center queues, transfer chats between agents, and escalate any conversation to a voice call with one click. Enterprise plan and above.
Record calls for QA, training, and compliance — store on system, NAS, or remote archive (S3/SFTP/SharePoint). Voice AI adds call transcription and auto-summary so supervisors review text instead of listening to full recordings. WebSocket streaming for external speech analytics and sentiment detection.
Multi-level IVR with time-based and skill-based routing. Visual Call Flow Designer (drag-and-drop, no-code) for building automated workflows with TTS prompts, CRM lookups, PIN verification, and conditional logic. Callers reach the right agent automatically.
Screen pop with caller info before pickup. Click-to-call, call journaling, and contact sync with Salesforce, HubSpot, Zoho, Bitrix24, Dynamics 365, Zendesk, and more. REST API with OAuth2 and WebSocket events for custom integrations.
Who is this for
This solution fits organizations handling inbound support, outbound sales, or mixed workloads — from single-site teams to multi-branch operations that need centralized queue management.
Evaluating their first contact center platform or replacing an aging ACD system with a modern, integrated solution.
Need real-time visibility into agent performance, queue health, and SLA compliance to optimize customer service delivery.
Want call center features without the complexity and cost of standalone contact center software. Start small and scale as needed.
Full Capabilities
Deployment Options
All three editions include the same Contact Center features. Choose based on your IT environment, compliance requirements, and cost structure preference. Cloud Edition runs on SIPPER's Pure VoIP Network with SIP Trunk bundled.
Powered by SIPPER's Pure VoIP Network in Thailand — dedicated voice-only infrastructure with direct NT and True carrier interconnection. Call recordings and CDR stay in-country for PDPA compliance. SIP Trunk bundled. Full Voice AI suite (Call Transcription, Summary, WebSocket streaming). Enterprise plan by default. Scales from 5 to 500 extensions. No hardware to maintain, automatic firmware updates, and predictable monthly costs.
Dedicated Yeastar hardware installed on your site: P550 (50 users), P560 (200 users), P570 (500 users). Full local control, no dependency on internet for internal calls. Includes Queue Panel, Wallboard, SLA monitoring, and CRM integration. Note: Call Transcription and WebSocket streaming require Cloud or Software Edition. One-time capex for hardware plus annual subscription.
Install on your own server or VM (VMware, Hyper-V, KVM). Full Voice AI suite including Call Transcription, Summary, and WebSocket streaming. Scales up to 10,000 users and 1,000 concurrent calls. Enterprise plan included free — upgrade to Ultimate for video conferencing, AD/Entra ID, and disaster recovery. Full feature parity with Cloud Edition.
FAQ
Depending on the P-Series model and edition, the system supports from 20 to 500 concurrent agents. The Cloud Edition and Software Edition scale by license tier, while the Appliance edition depends on the hardware model selected.
No. The Contact Center module is built into the P-Series PBX firmware. You activate it with a license key — no separate software installation, no additional servers, and no third-party platform required.
Yes. Yeastar P-Series supports Teams integration, allowing agents to receive contact center queue calls within their Microsoft Teams client. This is useful for organizations already standardized on Teams for collaboration.
Built-in CRM connectors support Salesforce, HubSpot, Zoho CRM, Bitrix24, and more. CRM screen pop and click-to-call work without custom development. REST API and WebSocket events are available for custom integrations.
Standalone contact center software requires separate licensing, infrastructure, and often a different team to manage. Yeastar's approach integrates the contact center into your PBX — one system, one vendor, one management interface. This reduces complexity and total cost of ownership.
Yes. Enterprise and Ultimate plans include WhatsApp Business, SMS (via Twilio/Telnyx/Bandwidth), Facebook Messenger, and website Live Chat. All channels share a unified inbox with queue routing, agent transfer, and one-click escalation to voice call.
Yes. Voice AI call transcription and auto-summary help supervisors review agent interactions through text instead of listening to full recordings. WebSocket audio streaming (wss://) feeds live call audio to external platforms for speech analytics, sentiment detection, or compliance monitoring.
Yes. Yeastar offers an Outbound Call Center module as a software add-on. It supports preview dialing, progressive dialing, and campaign management. Contact SIPPER for licensing details.
Yes. SIPPER holds all 9 Yeastar certification tracks including YSCE (Star Certified Engineer) — the highest level. We provide on-site deployment, training, and ongoing technical support. Cloud Edition runs on our Pure VoIP Network with SIP Trunk bundled for end-to-end call quality.
Get Started
Tell us about your team size, call volume, and current setup. We will recommend the right P-Series edition, endpoint mix, and deployment timeline.